Terms & Conditions
Matador Fire provides services designed to improve resilience to wildfires -
unfortunately the nature of wildfire is such that we cannot guarantee complete protection
Retardant Application Service
Last Updated: 9.19.25
These Retardant Application Service Terms & Conditions ("Terms") govern the professional application services ("Application Services") provided by LTD-III Fire CORP ("Matador Fire") to the client ("Client") who has executed a Retardant Application Service Order Form ("Order Form"). The Order Form and these Terms together constitute the entire legal agreement (the "Agreement") between the Parties.
1. Retardant Application Services
Matador Fire agrees to provide the Retardant Application Services selected by the Client in the Order Form. These services may include Perimeter Defense, Attic Defense, Structural Defense, or Home Exterior Defense applications. Every application includes an initial assessment, professional application by trained technicians, and post-application verification.
2. Service Term & Auto-Renewal
The term for any recurring service (Perimeter Defense and Home Exterior Defense) begins on the date of the first application and continues for one (1) year ("Initial Term"). As detailed in the Order Form, the Client understands and agrees that this Agreement for recurring Retardant Application Services will automatically renew for successive one (1) year terms unless the Client provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. The Client will be sent a renewal reminder notice between fifteen (15) and forty-five (45) days prior to the renewal date, as required by California law. The term for one-time services (Attic & Structural Defense) is considered complete upon Matador Fire's completion of the application service.
3. Fees and Payment
Client agrees to pay all fees as detailed in the Order Form. All initial service costs are due at the time of signing the Order Form. Future services, such as the second application in a twice-yearly plan, will be billed upon completion unless they have been prepaid. Late payments are subject to a fee of $50 or 1.5% of the outstanding balance, whichever is greater. Client is responsible for all costs incurred by Matador Fire in collecting any overdue amounts.
4. Scheduling
Matador Fire will provide at least fifteen (15) days' notice to schedule each service application. Matador Fire operates with two primary spraying seasons for recurring applications: April through June and July through September. A $250 fee will be assessed if a confirmed service visit is rescheduled by the Client with less than forty-eight (48) hours' notice or if personnel are unable to access the service area at the scheduled time.
5. Client Responsibilities
To ensure a safe and effective service, the Client agrees to:
- a. Provide Access: Grant Matador Fire personnel clear and safe access to the Property and all areas designated for treatment.
- b. Disclose Hazards: Inform Matador Fire of any potential hazards on the Property prior to the service date.
- c. Disclose Property Changes & Sensitive Surfaces: Inform Matador Fire of significant changes to the Property and identify any sensitive, high-value, or specialty surfaces that must be excluded from treatment. Matador Fire is not responsible for effects on surfaces not previously disclosed by the Client.
6. Acknowledgement of Risks & Plain Language Disclaimer
Client understands that fire retardant is a tool to slow or reduce the spread of wildfire across treated surfaces. It is not a fire shield and will not prevent all fire scenarios. For example, if embers enter the home through a window, vent, or other opening, interior ignition may occur, and no exterior retardant can stop that. The Service is designed to reduce risk, not eliminate it, and Matador Fire makes no guarantee of complete protection. Client acknowledges that the effectiveness of fire retardant is dependent on factors beyond Matador Fire’s control, including wildfire intensity and extreme weather. Client assumes all risks associated with the application.
7. Disclaimer of Warranty
Matador Fire warrants that all Retardant Application Services will be performed in a professional and workmanlike manner. EXCEPT FOR THIS EXPRESS WARRANTY, MATADOR FIRE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY DISCLAIMED.
8. Termination
For recurring services, the Client may stop the service from renewing by providing written notice at least thirty (30) days before the end of the annual term. One-time services may be cancelled with at least forty-eight (48) hours' notice before the scheduled date, subject to a service fee. Matador Fire may terminate this Agreement immediately for the Client's non-payment or material breach of this Agreement.
9. Limitation of Liability and Indemnification
a. Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, MATADOR FIRE’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY THE CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.
b. Indemnification: Client agrees to indemnify, defend, and hold harmless Matador Fire from any and all claims or liabilities arising from the Client’s breach of this Agreement or negligence. Client further agrees to indemnify Matador Fire from any claims resulting from fire retardant application on undisclosed or sensitive surfaces.
10. Force Majeure
Matador Fire shall not be held liable for failure to perform its obligations due to causes beyond its reasonable control, including but not limited to, acts of God, wildfires, earthquakes, extreme weather events (including wind gusts exceeding 58 miles per hour), or government actions.
11. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the State of California. Any dispute shall be resolved through binding arbitration in Los Angeles County, California.
12. Assignment of Service
This Agreement may be assigned by the Client to a new property owner subject to Matador Fire's written consent. Matador Fire may assign its rights and obligations to a qualified service provider.
13. Entire Agreement
This Agreement, comprised of the Order Form and these Terms, constitutes the entire agreement between the Parties. These Terms may be updated by Matador Fire, and the version in effect at the time of renewal will apply to the renewal term.
Wildfire Defense System Service
Last Updated: 9.19.25
These Wildfire Defense System Service Terms & Conditions ("Terms") govern the Wildfire Defense System Service ("Service") provided by LTD-III Fire CORP ("Matador Fire") to the client ("Client") who has executed an Emergency Readiness Service Order Form ("Order Form"). The Order Form and these Terms together constitute the entire legal agreement (the "Agreement") between the Parties.
1. The Wildfire Defense System Service
The Service is a comprehensive program designed to ensure the operational readiness of the Matador Fire Wildfire Defense System (“System”) installed at the Client's Property. The Client acknowledges they are subscribing to the Service and are not purchasing or leasing the System hardware, which remains the sole property of Matador Fire. The Service includes provision and installation of the System hardware, initial client training, biannual proactive maintenance, unlimited parts and labor for repairs, and periodic system upgrades at Matador Fire's discretion.
2. Service Term & Auto-Renewal
The term for the Service begins on the date of the System's successful installation and continues for an initial period of three (3) years ("Initial Term"). As detailed in the Order Form, the Client understands and agrees that this Agreement will automatically renew for successive one (1) year terms unless the Client provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. The Client will be sent a renewal reminder notice between fifteen (15) and forty-five (45) days prior to the renewal date, as required by California law.
3. Fees and Payment
Client agrees to pay all fees as detailed in the Order Form. The initial payment is due upon signing the Order Form. For clients on monthly or annual plans, subsequent payments will be processed automatically via the payment method on file. Late payments are subject to a fee of $50 or 1.5% of the outstanding balance, whichever is greater. Client is responsible for all costs incurred by Matador Fire in collecting any overdue amounts.
4. Scheduling of Service Visits
Matador Fire will provide at least fifteen (15) days' notice to schedule the biannual maintenance and inspection visits. A $250 fee will be assessed if a confirmed service visit is rescheduled by the Client with less than forty-eight (48) hours' notice or if personnel are unable to access the System at the scheduled time.
5. Client Responsibilities
To ensure the effectiveness and integrity of the Service, the Client agrees to:
- a. Provide Access: Grant Matador Fire personnel clear and safe access to the System for all service visits.
- b. System Integrity: Not move, alter, tamper with, or attempt to repair the System. All service must be performed by authorized personnel only.
- c. Notify of Changes: Inform Matador Fire of any significant changes to the Property that could affect the System's performance and promptly report any suspected damage or malfunction.
- d. Liability for Damage: The Client is financially responsible for any damage to the System resulting from misuse, neglect, or vandalism by the Client or their guests.
6. Acknowledgement of Risks & Plain Language Disclaimer
Client understands that the Service is a proactive risk-reduction measure and not a guarantee of immunity from wildfire damage. Client acknowledges that the effectiveness of the System is dependent on factors beyond Matador Fire’s control, including wildfire intensity, extreme weather, and the Client's timely and correct deployment of the System. Client acknowledges the potential for unforeseen reactions of retardant on surfaces and assumes all risks associated with its deployment.
7. System Service Guarantee
Matador Fire guarantees the operational integrity of the System for the duration of the Agreement. Matador Fire will repair or replace any component that fails due to normal wear and tear at no cost to the Client. This guarantee does not cover damage caused by Client misuse, unauthorized alterations, or Force Majeure events. EXCEPT FOR THIS SERVICE GUARANTEE, MATADOR FIRE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, ALL OF WHICH ARE HEREBY DISCLAIMED.
8. Termination
a. By Client: The Client's initial service commitment is for a minimum of one (1) year.
- Termination after Year 1: After the first year of service, the Client may terminate this Agreement before the end of the three-year Initial Term by providing thirty (30) days' written notice.
- Early Termination Fees: Upon such early termination, the following fees become immediately due and payable:
- i. System Restocking Fee: A fee of $500 will be assessed to cover the costs of de-installation, transportation, and refurbishment of the System hardware.
- ii. Retardant Cost Recoupment: For clients with a "Retardant Subscription," the Client is responsible for the full retail value of the retardant provided at the start of the service. The total amount of retardant subscription fees paid by the Client to date will be credited against this retail value, and the remaining balance will be due. Payments for "Retardant As-Needed" purchases are final and non-refundable.
b. By Matador Fire: Matador Fire may terminate this Agreement immediately for the Client's non-payment or material breach of this Agreement. Upon such termination, the entire outstanding balance for the remainder of the Initial Term shall become immediately due and payable.
c. Equipment Removal: Upon termination or expiration of this Agreement, Matador Fire will retrieve its System and any subscription-based retardant from the Property.
9. Limitation of Liability and Indemnification
a. Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, MATADOR FIRE’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID BY THE CLIENT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
b. Indemnification: Client agrees to indemnify, defend, and hold harmless Matador Fire from any and all claims or liabilities arising from the Client’s breach of this Agreement, misuse of the System, or negligence.
10. Force Majeure
Matador Fire shall not be held liable for failure to perform its obligations due to causes beyond its reasonable control, including but not limited to, acts of God, wildfires, earthquakes, extreme weather events (including wind gusts exceeding 58 miles per hour), or government actions. CLIENT ACKNOWLEDGES THAT THE SERVICE IS INTENDED TO REDUCE WILDFIRE RISK AND IS NOT A GUARANTEE OF PREVENTION.
11. Governing Law and Dispute Resolution
This Agreement shall be governed by the laws of the State of California. Any dispute shall be resolved through binding arbitration in Los Angeles County, California.
12. Assignment of Service
This Agreement may be assigned by the Client to a new property owner subject to Matador Fire's written consent and the new owner executing a new agreement. Matador Fire may assign its rights and obligations to a qualified service provider.
13. Entire Agreement
This Agreement, comprised of the Order Form and these Terms, constitutes the entire agreement between the Parties. These Terms may be updated by Matador Fire, and the version in effect at the time of renewal will apply to the renewal term.
Vent Mesh Installation Service
Last Updated: 12.15.25
These Vent Mesh Installation Terms & Conditions ("Terms") govern the installation services ("Service") provided by LTD-III FIRE CORP ("Matador Fire") to the client ("Client") who has executed a Vent Mesh Installation Order Form ("Order Form"). The Order Form and these Terms together constitute the entire legal agreement (the "Agreement") between the Parties.
1. Service
Matador Fire agrees to perform the limited service of installing ember-resistant mesh over existing vent openings as described in the Order Form. The Client acknowledges that this Service is limited to the installation of mesh screens and does not include structural alterations, framing, waterproofing, or dry rot repair. The Service is provided on an "as-is" basis regarding the condition of the Client's existing vents and siding.
2. Service Term
Unlike Matador Fire's subscription services, this Agreement covers a single installation project. The term of this Agreement commences upon the signing of the Order Form and terminates upon the completion of the Service and receipt of full payment, unless terminated earlier in accordance with Section 8.
3. Fees and Payment
- Payment Due: The Total Service Fee is due and payable in full upon the arrival of the technician to perform the work, or as otherwise explicitly detailed in the Order Form.
- Late Fees: Past due balances are subject to a fee of $50 or 1.5% of the outstanding balance, whichever is greater. Client is responsible for all costs incurred by Matador Fire in collecting any overdue amounts.
4. Scheduling
Matador Fire will provide reasonable notice to schedule the installation visit. While Matador Fire aims to be punctual, all appointment times are estimates and may be subject to change due to weather conditions, traffic, or prior job complications.
5. Client Responsibilities
To ensure the Service can be performed safely and effectively, the Client agrees to:
- Provide Access: Grant Matador Fire personnel clear and safe access to all necessary work areas, including exterior perimeters and, if applicable, interior attic or crawl space access points.
- Clear Obstructions: Remove any furniture, vegetation, or debris that blocks access to the vents prior to the technician's arrival.
- Existing Conditions: Inform Matador Fire of any known hazards or fragile conditions around the work area.
6. Acknowledgement of Risk & Plain Language Disclaimer
Client understands that the Service is a proactive risk-reduction measure and not a guarantee of immunity from wildfire damage. The Client acknowledges that installing mesh is a precaution to help reduce ember entry but does not fireproof the home. Matador Fire is not liable for any loss or damage to the property caused by fire, smoke, or embers, regardless of the installation of the mesh.
7. Disclaimer of Warranty & Service Guarantee
- 30-Day Service Guarantee: Matador Fire guarantees the integrity of the installation method. If the mesh becomes loose or detached within thirty (30) days of installation due to workmanship, Matador Fire will return to re-secure it at no cost to the Client.
- No Product Warranty: The mesh material is provided "as is" without additional warranty from Matador Fire.
- Disclaimer: EXCEPT FOR THE 30-DAY SERVICE GUARANTEE STATED ABOVE, MATADOR FIRE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE OR MATERIALS.
8. Termination
- By Client: Client may cancel the Service by providing at least twenty-four (24) hours' notice prior to the scheduled appointment. Cancellations made with less than twenty-four (24) hours' notice may be subject to a cancellation fee to cover the technician's travel and administrative time.
- By Matador Fire: Matador Fire reserves the right to terminate the Agreement and decline to perform the Service if the technician determines that the property conditions are unsafe, the existing vents are unsuitable for mesh installation (e.g., rotted or painted shut), or access is obstructed. In such cases, any pre-paid fees will be refunded.
9. Limitation of Liability and Indemnification
- Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, MATADOR FIRE’S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY THE CLIENT FOR THE SERVICE.
- Indemnification: Client agrees to indemnify and hold harmless Matador Fire from any claims or liabilities arising from the Client’s failure to maintain safe premises for Matador Fire personnel.
- Cosmetic Imperfections: Client accepts that minor chipping or cosmetic marks to stucco or siding may occur during installation. Matador Fire is not responsible for repainting or matching the texture of weathered surfaces.
10. Force Majeure
Matador Fire shall not be held liable for failure to perform or delays in performing the Service due to causes beyond its reasonable control, including but not limited to acts of God, heavy rain, high winds, wildfires, earthquakes, or government actions.
11. Governing Law
This Agreement shall be governed by the laws of the State of California. Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration in Los Angeles County, California.
12. Assignment
The Client may not assign this Agreement to a third party (such as a new homeowner) without the prior written consent of Matador Fire. Matador Fire may assign its rights and obligations to a qualified service provider.
13. Entire Agreement
This Agreement, comprised of the Order Form and these Terms, constitutes the entire agreement between the Parties and supersedes all prior agreements or understandings, whether written or oral.